Refund & Cancellation Policy

Unity Institute Inc. · Updated 5 November 2026

Digital programs

You may request a refund within 7 days of purchase, provided you have not completed or accessed more than 10% of the Content or one module lesson, whichever is greater, and have completed or submitted required work where a “do the work” condition applies.

Live events, cohorts, diagnostics and advisory

Live events, cohort seats, diagnostics and advisory engagements may be refundable up to 2 days before the stated start date. Withdrawal, deferral and transfer requests are handled case by case according to the program terms and stage of delivery. Signed corporate or advisory agreements govern their respective engagements.

Payment plans and subscriptions

Amounts already invoiced under a payment plan remain payable after access ends unless law requires otherwise or we expressly agree in writing. Cancelling a recurring membership or subscription stops future renewals and does not, unless required by law or expressly stated, refund amounts already charged. These provisions do not turn a one-time purchase into a subscription.

Included private coaching

The Human Side of Business includes one private 1:1 coaching session. Arrangements are provided separately after enrolment.

How to request a refund or cancellation

Email info@unityinstitute.ca using the email address used at checkout. Identify the program, purchase date and request so we can locate the transaction and assess it against the applicable offer terms.

Consumer rights

Non-waivable statutory cancellation, cooling-off and other consumer-protection rights remain effective. Nothing in this policy limits a right that cannot legally be waived.

Which terms govern

Specific commercial terms presented at purchase govern where they differ from this general policy. A signed agreement governs the engagement it covers. Review the Terms of Service alongside this policy.